Norton Anti-Virus Software

CAPITAL sites have reported problems after installing Norton Anti-Virus software. Some symptoms have included:

    Random crashing when printing

    Very slow network performance

Users should consider completely uninstalling Norton Anti-Virus to see if a compatibility problem exists between it and your PC, which may also affect applications such as CAPITAL.

It has been reported that disabling the software temporarily may not be sufficient to resolve the issue. The software should be completely uninstalled and only reinstalled after it is established that it is not causing the problem.

Some users have reported that problems can be minimised with Norton Anti-Virus if "installed correctly". The following suggestions have not been certified by CAPITAL Office Tech Support:

    Do not install the Nortion Diagnostics programs. Only run the Anti-Virus Component.

    Only set the software to scan on start-up. Set Autoprotect to only check the A: drive and e-mails.

22/07/2001