Electronic Document Exchange Solver
Electronic Document Exchange Component Only
Why are emails not sent out after I create them?
1. Check that your queue control parameters are set-up correctly. For example:
a. From the CAPITAL main menu select Special|Installation Workshop
b. Enter your password if you a prompted for one.
c. Select from the menu Install|Electronic Document Exchange
d. If the system prompts you to close any running copies of CAPITAL, please do so and press OK.
e. Under Queue Control ensure that email scheduling is set to a value appropriate to your environment.
f. Ensure that Queue Control is not set to "Never". Select a different option.
g. Press the Finished button.
h. Select from the main menu File|Exit.
2. Ensure that your firewall software, if installed, is not blocking the outgoing transmission of CAPITAL email messages.
If problems persist after checking (1) and (2) and you are operating the Enterprise Edition of CAPITAL Office, then you can inspect the CAPITAL Event Viewer for further troubleshooting information. Select Email from the Type list and scroll to Description to view a more detailed error message relating to your problem.
For further information on trouble-shooting email send problems consult the topic: Communications/Email Solver.
Why doesn't Electronic Document Exchange send my attachments?
If you have assigned your printing, emailing and faxing tasks to another computer, then the attachment you specify must also be visible and available to the computer responsible for generating the electronic document. The file must also be visible at the same location or address for both computers. For example, if you have attached the file C:\MYFILES\Diagram1.jpg to an outbound email, and your print job will be processed by another computer, then that computer may be unable to locate Diagram1.jpg, because C:\ drive on your computer is local and not available to the other computer.
When the computer that you are using is not the same computer sending your email then:
1. The drive where your attachment is located must be visible to the other computer.
2. The drive must be accessible using the same address. For example, if your image files are stored on F:\ drive, then the computer responsible for emailing must also reference this drive as F:\. If the drive is mapped to a different drive letter or address path, then the attachment file will not be located.
Why don't my attachments arrive after I send them?
Many emails programs that receive messages automatically block certain types of attachments, such as program, archive and image files.
The message: 'Could Not Find PDF Printer' appears when printing. Can this be resolved?
This indicates that CAPITAL was unable to add the PDF printer driver to your printer folder automatically. This may be because the system has insufficient security clearance under Windows to allow it to add a printer driver to your system dynamically. This is normally a technical issue with Windows XP.
To install your PDF printer driver manually, do the following:
1. Log into your system as an 'administrator.' Note that it is not sufficient to log in as a 'user.'
2. Locate and execute the file PDFSETUP.BAT found in your \CAPITAL directory.
If problems persist locate the file INSTALL.LOG and email it to CAPITAL Office Tech Support.
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Related Topics:
Electronic Document Exchange Installation
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