Statement Solver

Hints & Tips

CAPITAL will check the status of the Print Statements field in each customer or supplier account before printing a statement. This setting is ignored if you select a specific account for printing.
For more information on how statement transactions are aged, see the topic: Due Dates & Aging.
Statements always print out in the currency of the account. You cannot print a statement for a foreign currency account converted into Australian dollars. If this is required, you should print an Account Balances Report instead.
Remember that unless you specify otherwise, CAPITAL assumes that accounts will be aged from the end of the month, not from the current (system) date.

Form Design

If you will be printing remittance statements you should not add a "BALANCE" column to the statement form. A running transaction balance will make little sense if the statement is not to be printed in strict date (running total) sequence.

Statement Styles

A remittance style statement is where the payment (cheque) is listed first, then underneath it, each invoice that was paid.
A running balance style statement is where account transaction activity is shown on the statement, beginning from the start of the month.

By default CAPITAL will print a remittance style statement.

Printing Supplier Running Balance (Brought Forward) Statements

If you wish to print a running balance (brought forward) style statement in place of a remittance style statement do the following:

Start Visual Builder and select File|Move Forms.
Select Remitbf.sty from your \CAPITAL\FORMS directory.
Click on the Move button.
Click on the Leave button.
Switch back to CAPITAL Office and go to the supplier accounts area.
Select Tools|Statements.
Click on From Beginning of Period (Running Balance Style)
Type Remitbf in the Statement Form.
Click on the Create button.

You only need to repeat steps 5-9 to produce running balance style statements when it comes time to print statements again.

Trouble Shooting

When printing statements CAPITAL double-checks monthly summary totals against the contents of actual invoices for the current month. The invoice batch total must match the account current total. If there is a discrepancy an error has been found in CAPITAL's files. This can be caused by accidental power-offs, misuse or equipment malfunction.

If a warning message does appear and you suspect problems with other accounts, cancel further printing and from the main menu select Diagnose|Recalculate Customers or Diagnose|Recalculate Suppliers from the INSTALLATION Workshop main menu. Correct any errors that may be reported, and then reprint your statements.

Statement ageing is incorrect. How can this be fixed?

Check your Date Due fields via Supplier Transaction Entries. The due date may have been forward dated by more than one month. For normal calendar month ageing (30 day terms), the due date should be the first day of the following month. Also carefully review the topic: Due Dates & Ageing.

The statements I want don't print.

Go to Customer Accounts or Supplier Accounts and under the applicable records check that the Print Statements field is ticked.

Statements don't appear to balance.

Go to the Diagnose|Recalculate Customers or Diagnose|Recalculate Suppliers under the INSTALLATION Workshop main menu. Correct any errors that may be reported, and then reprint your statements.

This type of problem should not be a regular occurrence, so if this happens often your network configuration and hardware may need to be checked. Also make sure that users are exiting the accounting system properly and they are using the correct operating system shut-down procedures to close down their computers.

Statements appear out of date or contain missing information.

Always generate statements from the Tools|Statements menu. Do not run Visual Builder and print statements directly from there. If you do try to do this, you will only be reprinting statements from the last statement run generated via the Tools|Statements operation.

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