Repeated Transactions

To execute this utility start the INSTALLATION Workshop program and select from the main menu Diagnose|Repeated Transactions.

This diagnostic utility determines whether there are any transactions in your customer or supplier entries that have duplicated transaction numbers.

CAPITAL does not permit duplicate transaction numbers, so duplicates indicate external data corruption has occurred.

Customer Transactions

Tick to scan the customer transactions database.

Supplier Transactions

Tick to scan the supplier file.

You must run this utility twice to check both files.

From Transaction No

Enter the first transaction number to scan. If you do not specify a first transaction number CAPITAL begins from the first number in the system.

To Transaction No

The last transaction number to scan/check. If you do not specify a last transaction number CAPITAL ends with the last number in the system.

IMPORTANT: If you have found a duplicate transaction number and that transaction number invoices stock, the correct procedure for resolving the problem is to:

1. Make sure you have performed an Automatic Repair first.

2. Repeat this check procedure to confirm that there is still a genuine problem.

3. Change the transaction number to another arbitrary number. (All stock items associated with that number will also be moved across to the transaction with the new number.)

4. Confirm that there are no stock entries on your original transaction number.

5. In Customers delete the original transaction. To do this select from the main menu Section|Customers, click on the Tran tab button, select the transaction you wish to delete and press the Delete button. Be sure to record any relevant or important details concerning that transaction first!

6. Change the transaction number back from the arbitrary number you assigned it, to its original transaction number.

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Related Topics:

Troubleshooting Guide