Back Order Solver

Hints & Tips

Back orders will not be released when:

• The back order item is placed on hold.

• The stock item in Stock Control is placed on hold.

• The stock item is not marked and you have selected marked release.

• The item is no longer found in the stock control system. (It has since been deleted or the entry has become corrupted.)

• The Allocated quantity is zero or the allocated quantity does not match the order Qty column when a 'partial releases' is unticked.

• The item's forward date is greater than the current system date.

• Order requisitions are temporarily held in the Back Order Centre until processed by the Automatic Purchase Ordering System.
  Requisitions cannot be allocated or converted into customer invoices.

• You have specified a zone or zone range and the back ordered item is not assigned to that zone.

• A scripting hook is being executed and is preventing the release of the item(s). The scripting hook R-BORELC.MAC can change the rules relating to which items get released.

Can I delete a Back Order?

You can change the status on the Customer Order from 'On Order' to 'Cancelled'. Once the order has been saved the back order is automatically deleted.

The contents of the original sales order will remain unchanged.

Why are all my invoiced items back ordered even when I have disabled back ordering?

You may have set one or more of your transaction types as Order Invoices.

Consult the topic: Invoicing - Transaction Behaviour for further details.